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MBA BALI TOUR FAQ

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Frequently Asked Questions and Answers


Frequently Asked Questions and Answers


Q. Do you have a question related to MBA Bali Tours travel service?

Here are some answers and questions to help you out quickly.


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Q. Do I need a Visa or passport or are there any special health requirements for this tour?

MBA Bali Tours does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travellers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa, passport and health requirements are investigated prior to travel.


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Q. What days does this tour operate?

The days of operation of every travel service can be found on each brochure page under the heading Dates for tours, or Schedule for Theatre tickets and shows. The times of departure or operation are also found on these brochure pages under Location for tours, or Schedule for Theatre tickets and shows.


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Q. How far in advance can I book?

Over 90% of travel products available through MBA Bali Tours have pricing tables on the brochure pages, which indicate how far in advance a travel product can be booked at that time. If the date you want is outside this range, please bookmark the brochure page, as product updates occur every week. Some product is only updated once a year when new season prices are determined by each travel product provider. If you cannot find the information you require on the brochure pages, please contact the MBA Bali Tours Customer Service Team via email.


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Q. I would like a quote for a travel product

You can receive a quote for any MBA Bali Tours products online at any time that suits you. Simple follow the instructions to book, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.


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Q. Can I book this when I get there?

MBA Bali Tours products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the MBA Bali Tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, otherwise you will get no space once at that destination.


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Q. I don't know what date I'm traveling yet, can I book a product and leave it open dated?

All of  travel services provided and arranged by MBA Bali Tours must have a pre booked date designated in order for the travel supplier to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and certain trolley tours.


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Q. Are there discounts for booking more than one tour?

MBA Bali Tours uses the services of over 1000 travel providers worldwide and each booking is made separately with each Activities. Therefore, MBA Bali Tours cannot offer discounts for multiple bookings.


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Q. Does this tour pick up from the airport?

Yes we will,but If a tour does offer airport pick ups, this information will be listed on the brochure page under the heading Additional Info or Airport Transfers. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel you can get to, or alternatively, you will need to make your way to the main departure point listed on the brochure page under the heading Location.


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Q. I have not received a reply to my emails

Some email internet providers can mark general booking emails such as those sent from MBA Bali Tours as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.


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Q. When do I receive confirmation of my booking?

The confirmation process depends upon the booking conditions. These are explained in the Additional Information field, located on the tour & activity information page. Most tours are confirmed at time of booking, however others will be advised to you within 12 - 48 hours. If confirmation or otherwise is not received within 12- 48 hours, please contact MBA Bali Tours Customer Service.


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Q. What languages are available for this tour?

The majority of the tours and services provided by Viator are available in English only. If another language is available, this will be mentioned on the brochure page.and please contact our team to request other language as like:Japanese,Germany,France,even Mandarin.


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Q. I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?

Most MBA Bali Tours wil pick you up from major hotel to where you are staying, and enter these details as the pick up in your booking request.


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Q. Can I book over the telephone?

MBA Bali Tours is a complete online booking service therefore does not offer a reservation service via the telephone. However, we offer 24 hour, 7 days a week customer service via email to support your booking questions. Our goal is to respond to each query we receive within 12 to 24 hours. Occasionally it may take up to 5 hours to reply. However, If you have not heard from MBA Bali Tours within 5 hours, please re-submit your request.


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Q. What are the cancellation rules for these bookings?

This information can be found in either the Terms and Conditions field on the brochure page, or at the bottom of most Viator pages, under the link Terms and Conditions. Simply click on the link Terms and Conditions and read through the information to find the points you need. If you have a confirmed booking, this information is also located at the bottom of your voucher.


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Q. How To pay?

To make your booking final, we require a deposit of 25% so we can start planning your Trips/Activities/Acommodation Reserve. The deposit can be paid via Paypal / Credit Card or bank transfer. For this last option you will receive an invoice via Paypal. A 4% administration surcharge is added to cover the Paypal charges. You will receive the details for the payment options when you book. The remaining amount can be paid at the Office.


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